Returns & Refunds Policy
At Kinusaiga Kits, every order is carefully checked before it leaves us. Due to the nature of our products, we do not offer refunds simply because you have changed your mind or no longer wish to complete the project.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you have received the wrong item, please contact us within 14 days of delivery.
Email: kinusaiga-kits@hotmail.com
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
We will assess your claim and, where appropriate, offer one of the following:
- A replacement item
- Replacement parts
- A full or partial refund
We may ask for the item to be returned before a refund or replacement is issued.
Change of Mind
If you have changed your mind and wish to return an unopened and unused item, please contact us before returning anything.
Returns for change of mind are accepted only at our discretion and must:
- Be unused and in their original condition.
- Be returned in their original packaging.
- Be received within 14 days of notifying us.
Original postage costs are non-refundable, and return postage is the responsibility of the customer.
We reserve the right to refuse any return that has been opened, used, damaged after delivery, or is not in a resaleable condition.
Items That Cannot Be Returned
The following items are non-refundable unless faulty:
- Opened kits
- Used kits
- Downloadable digital products
- Gift cards
- Clearance or sale items
- Custom or personalised products
Refund Processing
Where a refund has been approved, it will be made using the original payment method.
Please allow up to 10 working days after approval for the refund to appear in your account.
Return Shipping
Unless the item is faulty or supplied in error, customers are responsible for the cost of returning items.
We strongly recommend using a tracked postal service, as we cannot be responsible for items lost in transit.
Need Help?
If you have any questions about your order or this policy, please contact: